At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags, accessories, and documentation included.
- You must provide a receipt or proof of purchase.
- The return request must be made within the allowed return timeframe.
We reserve the right to deny returns that do not meet these conditions.
2. Return Timeframe
Customers may request a return within 4 days from the date of delivery.
If 4 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To initiate a return, please contact us at with your order number and reason for return.
3. Refund Process
Once we receive your returned item:
- The item will be inspected to ensure it meets our return eligibility criteria.
- You will receive an email confirmation notifying you that your return has been received.
- We will notify you whether your refund request has been approved or rejected.
If approved, your refund will be processed and applied to your original payment method.
4. Refund Timing
Approved refunds will be processed within5-9 business days .
Please note that it may take additional time for your bank or payment provider to post the refund to your account.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us atayuraluxury@gmail.com within 4 days of receiving your order.
Exchanges are subject to product availability.
If the requested item is unavailable, you may choose to receive a refund or store credit.
6. Damaged or Defective Products
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at ayuraluxury@gmail.com within 4 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
After reviewing the claim, we will arrange a replacement, exchange, or refund at no additional cost to you.
7. Non-Returnable Items
Certain items cannot be returned or refunded, including but not limited to:
- Final sale or clearance items
- Customized or personalized products
- Gift cards
- Items that have been used, worn, or altered
These items are non-returnable and non-refundable.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: ayuraluxury@gmail.com