Last Updated: April 9,2026
Thank you for shopping with Ayura. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website. We aim to provide a smooth and reliable shipping experience for all our customers.
1. Order Processing Time
All orders are processed within 1-2 days after payment confirmation.
Orders are processed on business days only, which typically exclude weekends and public holidays. Once your order has been processed and dispatched, you will receive a confirmation email with shipping details.
Please note that during peak seasons, sales events, or holidays, processing times may be slightly longer.
2. Shipping Methods
We partner with reliable courier services to deliver your orders safely and efficiently.
Available shipping methods may include:
- Standard Shipping
- Express Shipping (if available)
The shipping method available to you will be displayed during the checkout process.
3. Delivery Timeframes
Estimated delivery times vary depending on your location and selected shipping method.
Typical delivery timeframes are:
- Standard Shipping: 4-5 business days
- Express Shipping: 4-5 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control such as courier delays, weather conditions, or public holidays.
4. Shipping Costs
Shipping costs are calculated based on your location and the shipping method selected at checkout.
- Standard Shipping: Rs 70
- Express Shipping: Rs 70
In some cases, we may offer free shipping promotions, which will be clearly displayed on the website.
All applicable shipping charges will be shown before completing your order.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information.
You can use this tracking number to monitor your package through the courier provider’s website.
If you do not receive tracking information within 1-3 days, please contact us at ayuraluxury@gmail.com .
6. Delivery Issues and Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Incorrect shipping information provided by the customer
- Customs processing (for international orders)
- High shipping volume during holidays
If your order appears significantly delayed, please contact us at ayuraluxury@gmail.com , and we will assist you in tracking your shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of checkout.
If incorrect or incomplete information is provided:
- Delivery may be delayed
- The package may be returned to us
- Additional shipping charges may apply for re-delivery
Please double-check your shipping details before completing your order.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at ayuraluxury@gmail.com within 4 days of delivery.
Please include:
- Your order number
- Photos of the damaged item or packaging (if applicable)
We will work with the courier service to resolve the issue and determine an appropriate solution.
10. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Ayura
Email: ayuraluxury@gmail.com